Returns & Exchanges Policy

Returns

Our return policy lasts 10 days from the date of delivery. If 10 days have passed since your purchase, unfortunately, we won’t be able to offer you a full refund or exchange.

To be eligible for a return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • We do not accept returns for products that are used or show signs of wear unless they are defective due to manufacturing issues.
  • Shelf-life sensitive goods are not eligible for return.

Non-returnable items include:

  • Heat Transfer Vinyls
  • All consumable products

To complete your return, you must provide a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item was not marked as a gift or was shipped to the gift giver, the refund will be issued to the gift giver.

Shipping Returns

To return your product, please ship it to: 276, Patparganj Industrial Area, Delhi 110092 You will be responsible for paying your own return shipping costs. Shipping charges are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of your returned product.

Refunds & Cancellations

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed within 7 working days.
  • The refund will be issued to the original payment method Within 7 Working Days used during the purchase.

Partial Refunds

In certain situations, only partial refunds are granted:

  • Books with obvious signs of use
  • Items not in original condition or missing parts not due to our error
  • Any item returned after the 7-day return window

Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account
  2. Contact your credit card company (refund posting may take time)
  3. Contact your bank (some processing time may apply)

If you’ve done all of the above and still haven’t received your refund, please contact us at hi@diwhynot.in.

Exchanges / Replacements

We only replace items if they are defective or damaged.

  • Once we receive the returned product, the replacement will be delivered within 15 days.
  • If you need an exchange, please email us at hi@diwhynot.in and ship the product to:

276, Patparganj Industrial Area, Delhi 110092

Need Help?

For any questions related to returns, refunds, or exchanges, feel free to contact us at hi@diwhynot.in.